Forum Timing Out, Posts Disappearing and Other Issues


#1

Howdy all,
Several of you have posted or e-mailed me that you are having issues with the forum timing out, especially while drafting long posts. Others have written with issues about the site taking too long to load and just simply not being able to get to the site unless they hit reload. These things should not happen.
Well, I am here to tell you I am investigating the issue. Unfortunately, or fortunately, none of these issues are affecting me, so it’s very hard for me to diagnose the problem. No, I am not running the server out of my house. I access the forum just like you all do–through the remote host. I really appreciate you all for reporting the issues, especially those folks that detail the problems. If you all tell me, “forum no work–please fix”, I really can’t offer a solution.
The issues are baffling me as:

  • I have the settings set-up as to never time out;
  • I put this new forum on a “big host” whose got horsepower;
  • I do not experience the issues reported and I test the forum from my house on my desktop, laptop, a MAC and multiple browsers, and from my laptop at friend’s houses and wi-fi spots.
    This posts doesn’t fix the issues. I know that the forum depends on long posts due to the nature of our subject matter. I know the majority of our folks don’t have time to figure out work-arounds to make the fangled fancy internet thingy work. I am working on it.

Chris.


#2

I have a Mac and a PC and with both of them some of the times I start up the computer I need to clear the IAA cookie or it goes to the “the page is busy” Wrong address ect. If that helps anything. Vic


#3

I think updating browsers or updating operating systems might help. Some people do not have this sort of thing set to automatically happen, and need to check manually.


#4

I use Ad-Aware to combat cookies, sometimes cookies don’t even allow browser to open until I run Ad-Aware and remove them.


#5

This is getting slightly off topic, but I will allow it–it’s nerdy and needed. My virus/malicious code/spyboy/crap combat suite is the following:
AVG Anti-Virus; CCleaner; Ad-Aware; Spybot Search & Destroy. That combination of apps, not installing crap pushed with other programs inadvertently, in addition to keeping my OS updated with security/crucial fixes, seems to keep me running smoothly.


#6

Funny, I have an almost identical set, except I use Malwarebytes malwarebytes.org/ instead of CClean.


#7

My Mac does not need all of the soft ware protection so I would guess the site still has a small cookie problem maybe a simple spyder?


#8

[quote=“christopherb.”]
AVG Anti-Virus; CCleaner; Ad-Aware; Spybot Search & Destroy. That combination of apps, not installing crap pushed with other programs inadvertently, in addition to keeping my OS updated with security/crucial fixes, seems to keep me running smoothly.[/quote]

HUH?


#9

[quote=“SlickRick”][quote=“christopherb.”]
AVG Anti-Virus; CCleaner; Ad-Aware; Spybot Search & Destroy. That combination of apps, not installing crap pushed with other programs inadvertently, in addition to keeping my OS updated with security/crucial fixes, seems to keep me running smoothly.[/quote]

HUH?[/quote]

Which part threw you off? We started to talking how to keep one’s computer clean so I thought I’d throw it out there… it has nothing to do with the issues the forum is having which is why I started this post, but hey why not.


#10

Just when I think I’m starting to get a handle on this computerin’, all these issues crop up. In comparison to many of the tech-savvy onboard here, I fall into the Ignorance is Bliss group. That’s all.


#11

Chris, Thanks for the update, and the location to add info. I run much the same set you do, but will install the rest and see it that helps. For all I know, I have a setting on my internet option that causes the timeout. As I think about it the Forum is the only place on the internet where I write long messages.

I understand that it is hard to “fix” something you don’t see. You would be changing things blind without being able to validate there has been an improvement and there is always the risk of causing problems.

For the timeout problem, I’m following the advise of others and just highlighting and copying my post before I hit submit. Then if there is a problem, it isn’t lost.

Thanks for all the good work!!!

Cheers, Lew


#12

As to not having a problem with a MAC I did ( on a 4 month old iMAC OS 10.5.6) . Happened only once, which was enough.


#13

Thanks Chris for the update.
I have not had a problem of late but you will know if I do, in as much detail as I know how to do.


#14

I should be the last guy giving advice on PCs since I still can’t figure out how my garage door opener works without wires, but . . .

My next door neighbor bought my first PC package for me several years ago, set everything up, and taught me the basics. As a younger man he was a program writer for Dell and knew a little about PCs. He told me that the single best thing I could do was get a program like Carbonite because someday my PC would crash. Not a question of if, but when. He said that the spammers can write programs to get into my PC faster than anyone could write programs to keep them out. He died a couple of years ago but he was right. Mine not only crashed, it flew head first right into the ground.

I had AV Anti-virus, Ad Aware, Spybot Search & Destroy, Norton, and ran them religiously. When I took my tower to the local geek he scrubbed everything clean and re-installed the drivers. Thanks to Carbonite I didn’t lose the important stuff. He said my hard drive was loaded with spyware (whatever that is) and that all the protection programs in the world won’t help. In fact, he said that having more than one good program can sometimes make things worse. He installed one good automatic anti virus program, told me to stop visiting porn sites, don’t open e-mail attachments, and limit my exposure to sites like Facebook, Myspace, etc.

Oh yes, he also said he’d see me again in a couple of years.

JMHO

Ray


#15

I just copy my post before I submit and am ready to paste if it disappears. Since I started doing that I have not lost a post. Guess the system does respond to threats!!!


#16

While I haven’t had the time out problem on this forum (mainly because my requests and answers are usually short), I did get one on another forum which is running the same software.

It looks like when the reply screen is left actived for too long a time, the server loses track of it, with a time-out error message as a result. It’s probably a setting buried deep within the software, somewhere.

I’ve been working in the software industry for over 20 years, so nothing really surprises me anymore (except when software actually works, you should get really worried in that case :) ).

The ‘quick copy’ action before doing a submit is indeed a good workaround.


#17

I made a step in fixing the issue. I got the issue to occur while using the forum. It aids me in diagnosing and attempting to find a solution. This is just an update, I don’t have a solution at this time.
I’ll keep you all posted.

Chris.


#18

I don’t know what the settings on other people’s browsers are, or how it affects this sort of thing, but last night I had the issue of typing up a reply and when I sent it it went to the page-not-responding thing. I hit the back button on the browser and the whole message was still there, so I just copied it, exited the General Discussion folder and re-entered it, then replied again and pasted the message and it sent ok that time.


#19

But it shouldn’t be happening. It’s driving me nuts. I am working on it.


#20

I have recently found that when I get one of the messages that my reply can’t be posted, I ignore it and go on and find out that my reply HAS been posted.

John Moss