For everyone’s info, Photobucket solved my problem and I now have full access to the original Photobucket and to all my old files.
The first solution Photobucket offered me was:
I am very sorry for the inconvenience! There was an issue effecting users, we’ve identified the problem and our engineering team fixed it.
Please clear your cookies and cache, restart your browser and log back in.
Clear your browser’s cache and cookies:
photobucket.zendesk.com/entries/ … nd-cookies
If you experience any of the same issues please let me know so I can notify our engineers.
Thank you for your patience and again, I am terribly sorry for this inconvenience!
I’m sure this would have worked but reestablishing all the cookies for the websites I visit would be a pain so I told them I was still displeased. Yesterday I got the following reply:
[quote]Ben (Photobucket Customer Support Home)
Nov 22 01:06 pm (MST)
I have manually changed your status to the old Photobucket site. You should see it if you log-out of Photobucket and log back in. If you don’t, and want to keep all of your other cookies intact, you will have to find the specific Photobucket cookie and delete it.
Please let me know which web browser you are using if this doesn’t work.
It worked like a charme. We all make mistakes but Photobucket did well solving it for me. I have to give them credit.
If anyone is still having problems with photobucket, write them at the following email and tell them who you are on Photobucket and what your problem is. I’m frankly impressed with their customer support function.
You may even want to ask for Ben!